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Hirai Ken Official Fan Club Kh (+)

Click here for the Japanese version.

Q1) I do not know how to log in to FAN CLUB site.
A) fan club site use guide please check.
Q2) Where can I find the most up-to-date information?
A) In Hirai Ken Official Fan Club "Kh place", when there is the most recent information, we have to update the information by the following method. So that there is no miss of information, once a week is a member like is we ask can you like to check regularly the following items.

  • Hirai Ken official website,fan club members-only website
    ・e-mail magazine( towards the desired distribution Please register from here ,towards the fan club members, membership expiration date is the delivery target.)
    ・Ken Hirai Official Fan Club Khplace official Information SNS(Twitterfacebook

  • Because there may not be able to receive e-mail magazine, in the case of a PC, e-mail the determination of the security software that has been introduced, in the case of mobile phone e-mail address is like, thank you always can check the domain reception setting. (【@kenhirai.jp】so that you can receive an email from the domain, please check your e-mail reception setting.)
    Also, since there is a case to be missed, such as important announcements and your registration is incomplete, and e-mail address change be sure to change personal information when there.

    ※inquiries, such as the notification e-mail from the Fan Club is not received, the mail retransmission I am afraid that I can not support.
    ※If the e-mail address of your registration,【@kenhirai.jp】is set to be able to receive the domain of, please check the status of the e-mail reception setting in member like.
    Q3)Please tell me a fan letter gift of destination.
    A) 〒107-8880 Tokyo Akasaka Post Office distillate
    Please send to Hirai Ken Fan Club Kh (+) engagement.
    ※for the post office closure, it can not be you send a courier. Please send it by mail and luggage (such as Yu-pack).
    ※Before you send,「here Notes 」Please check.
    Q4)home page from a computer screen is not displayed correctly.
    A) Recommended environment pageon the check, If you have any questions contact us please.
    Q5) Is it possible to view and access, such as from a mobile phone, a smart phone, tablet device?
    A) available from the smartphone-tablet terminal. (Please note that there is also a terminal it is not possible to see part.) https://kenhirai.jp/

    About Fan Club New Join

    Q1) I want to join the fan club, do you have any way?
    A) You can enroll from Hirai Ken Official Fan Club Kh (+) site (credit card payment).
    Q2)You have entered the name, but do you personal information is protected?
    A) This site, because of the existence of the certificate and privacy protection, use the SSL server certificate of GMO Global Sign, it has realized the SSL encryption communication. When personal information input your procedures, are displayed in the URL display field of your browser "https: //" domain Please confirm the starting from, please check the verification result of the server certificate. For more details, GMO Global Sign Please confirm.
    Q3)Can you fix if you've entered the wrong registration personal information?
    A) Kh (+) of the members-only site after my page (login) 「can be changed from "member information check and edit" point.
    Please enter the same information and passport.
    Q4)does not receive a confirmation e-mail after the membership application.
    A) If the admission procedure completion confirmation e-mail is not delivered to your hand, it can be caused by the following reasons.

  • ・E-mail address is or would have been correct your input. The occasion of your input, spell-case, numbers, and symbols Please input as there is no mistake, such as.

  • ・the "junk mail folder" of your mailbox, please check. Is recognized as junk e-mail by mistake, it may have been distributed to the Junk E-mail folder, such as another folder.

  • ・If the e-mail address of the mobile phone of your registration, for the e-mail specified reception / rejection setting of the domain specified reception, etc., there is a possibility that the mail can not be received.

  • ※If the e-mail address of your registration,【@kenhirai.jp】 is set to be able to receive the domain of, please check the status of the e-mail reception setting in member like.

    The fan club continued proceedings

    Q1)I forgot to continue the proceedings.
    A) If you were not able to confirm the payment before continuing update due date (payment due date) will not be available in all services.
    Also, it can not be accepted in any case you continue the proceedings since the membership expiration date is finished.
    Please confirm your membership expiration date month, thank you like you can with the continuation procedure.
     
  • ※expiration date one month after the member like personal information, 「privacy policy will be properly discarded on the basis of the privacy policy.
  • Q2)their membership expiration date, I do not know the continued renewal month.
    A) membership number and membership expiration date of yourself, Kh (+) members-only site of my page (after login) you also can confirm from. ※ Please check after you log in.

    To the member like the member expiration date is approaching, 2 months ago · 1 month ago · expired the day before of a total of three times the membership period, to deliver the continuation procedure News e-mail, we will guide you to continue. Please check also to the continued renewal expiration date of there mail.
     
  • ※Notice mail of admission-member continuation deadline, will be delivered to the e-mail address that has been registered at the time of fan club membership.
    ※If the e-mail address of your registration,【@kenhirai.jp】 is set to be able to receive the domain of, please check the status of the e-mail reception setting in member like.
  • For credit card payment of dues

    Q1)Please tell me the credit card that can be used.
    A) card which you can use with a credit card payment is as follows.
    ● fan case from the club site of settlement
    · VISA
    · Master
    · JCB
    · AMEX
    · DINERS
     
  • ※With regard to settlement, GMO payment gateway will substitute.
    ※cards issued overseas, there is a case not be available.
  • Q2) If you choose the credit card payment, do you dues When are debited.
    A) the settlement will complete the procedure immediately, but regarding withdrawal date details differ depending on the contract with your credit card company, please contact the credit card company of your contract.
    Q3)When you enter your credit card information, do you personal information are protected properly?
    A) This site, because of the existence of the certificate and privacy protection, use the SSL server certificate of GMO Global Sign, it has realized the SSL encryption communication. When personal information input your procedures, are displayed in the URL display field of your browser "https: //" domain Please confirm the starting from, please check the verification result of the server certificate. For more details,GMO Global Sign Please confirm.
    Q4) without receiving approval of the credit card, the procedure was not completed correctly.
    A) the following situations, please note that there are times when you can not use a credit card settlement.
  • ・"month / year" is set to the reverse of the expiration date.
    · Expiration date is to have, or imminent elapsed.
    · holder of the spelling is different.
    · Contact name of the nominee and Moshikomima the customers are different.
    · Available result in exceeding the limit. (Is over)
    · Available card is registered (VISA, Master, JCB, AMEX , DINERS) other than the card.
    And overseas issued cards might not be available.

    The occasion of your input, please pay your close attention.
    If you can not use a credit card, please contact your card company of your contract.
  • For login to the members page

    Q1)also can not be logged by entering the membership number and password.
    A) membership number, I think we had correctly Please enter the password for both. You can use only single-byte alphanumeric characters when you enter full-width, if the space is included Please note that it is not properly authenticated.
     
  • ※If you forget the password, 「 If you have forgotten your password, click here」please re-set from.
  • For membership number, password

    Q1)forgets his or her password, you can not log in to the member page.
    A) If you have forgotten your password,「If you have forgotten your password, click here」please re-set from.
     
  • ※re-issue of the password can be any number of times.
    ※After the members-only page log in, it is also possible to set a new password.
  • Q2)also press the button [to re-issue a password], you do not receive an email to notify the new password.
    A) The re-issue of the password, if it is enter your e-mail address other than the e-mail address that you registered to Kh (+), the password will not be re-issued. Please enter your e-mail address of your registered correctly.
    For other, it can be caused by the following reasons.

  • ・E-mail address is or would have been correct your input. The occasion of your input, spell-case, numbers, and symbols Please input as there is no mistake, such as.

  • ・the "junk mail folder" of your mailbox, please check. Is recognized as junk e-mail by mistake, it may have been distributed to the Junk E-mail folder, such as another folder.

  • ・If the e-mail address of the mobile phone of your registration, for the e-mail specified reception / rejection setting of the domain specified reception, etc., there is a possibility that the mail can not be received.

  • ※If the e-mail address of your registration,【@kenhirai.jp】 is set to be able to receive the domain of, please check the status of the e-mail reception setting in member like.

    For re-issue and dispatch of membership card

    Q1)has completed the enrollment of the procedure, but it does not receive a membership card.
    A) the issuance of membership card and, dispatch of shipment we have been the only service in Japan fan club.

    For unsubscribed

    Q1) is the middle of the session, but Can I leave? Also, is it possible to ask them to refund the membership fee?
    A) take the necessary procedure of withdrawal is in this fan club is not heard.
    Until the current membership expiration date becomes a member registration, it will expire → automatically unsubscribed to be your procedure of continuation.
    What is also a reason Please be note that you can not refund the membership fee.

    Otherwise

    Q1)Is it possible I want to change the membership number?
    A) You can not change the membership number. Also once the event that a member has expired, because membership number will expire, please note that you will not be able to revive the same membership number.
    Q2)it was supposed to be moving to Japan, but will I still be able to receive the fan club services?
    A) took over the membership number, it can be migrated to Japan fan club. Please contact us for migration steps.
    Q3) e-mail with the same content will come two copies.
    A) for those who are two register your e-mail address, we have delivered to either the e-mail e-mail newsletters and announcements. If you want to receive mail in one copy is, Kh (+) members-only site of my page (after login) Please remove one of the e-mail address from "member information check and update"
    Q4) I belong to an overseas fan club, but the mail magazine is delivered in Japanese.
    A) All e-mail magazines are basically delivered in Japanese. Please use the translation function and check the content.